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IT Infrastructure & Support Specialist

Location:Portland, ME
Employment Type:Full Time
Department:Administrative
Description:

Spurwink services is seeking a Support Specialist for our IT Infrastructure. The Support specialist will complete the admistrative functions for IT including managing equipment, corrdinating meetings and assisting with general functions in the department.  This candidate will also managing help desk requests and phone calls for our ticket system. 

Duties:

Administrative:

• Manage pool of IT loanable equipment

• Manage ordering and setup of company cell phones

• Ship and receive IT equipment

• Maintenace of SharePoint Intranet site as needed

• Manage Access control user accounts, configurations, and badge printing

• Assist with the asset tracking program for IT equipment

• Create purchase orders, get signatures and place orders

• Coordinate IT staff meetings and IT project meetings

• Code of invoices for IT department and project cost tracking

• Organize and control inventory of IT stock equipment

• Maintain work area and equipment in safe, clean and orderly condition

• Maintain effective working relationships with co-workers

• Other projects and duties as assigned based on your technical experience and capabilities

Help Desk Support:

• Triage, classify, and prioritize helpdesk requests

• Take calls for the Help Desk and enter them in our ticket system

• Assign and prioritize tickets that come in via e-mail to support

• Convert service desk voicemails to service tickets

• Basic trouble shooting

Qualifications:

High school diploma or equivalent required.  The ideal candidate will have experience with Microsoft ecosystems and be technolgically inclined. Must be able detailed oriented with strong communication skills.

Spurwink is an equal opportunity employer.



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