|Location:||South Portland, ME|
|Employment Type:||Full Time|
Join a multi-disciplinary team of professionals serving children who may have experienced child abuse. This busy program provides medical, psychological, and social work services to children and families. The referral coordinator manages intakes that enter the program and sets the tone for prospective clients by providing support and active listening.
The referral coordinator will help prospective clients and professionals access services by telephone or fax. They will respond to calls with immediacy, empathy and active listening skills. Collect and enter data into electronic health record. Work effectively with a team of office personnel to ensure excellent service provision.
High school diploma or G.E.D. required; some college experience preferred. Call center and/or customer service experience is preferred. Must have effective oral and written communication skills. Must have experience with electronic databases, electronic communication, and personal computers. Proficiency with Microsoft Office, Excel, and Electronic Health Records preferred. Must be highly adaptive, organized and able to respond to disruptions while completing essential duties. Must show initiative and good problem-solving skills. Must help maintain a positive work environment that facilitates engagement and sensitivity with consumers on the phone.
Spurwink is an equal opportunity employer